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Infos and contact

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FAQ

  • How long will my order take to arrive?
    Delays vary depending on the complexity of the creation to be made. If it is a personalized order, it can take between a week and a month if there is a need to order certain fabrics. Add to that the creation time and then the shipping time which depends on the country where you live. You can receive your creation within 15 days to 2 months. When a creation is available and you buy it, the order is shipped between 4 days and 15 days, depending on the country where you live, it can take between 4 days and a month to arrive at your place.
  • How can I track my order ?
    You can track your order by referring to the tracking number found in the shipping email for your order. This tracking number will allow you to know exactly where your order is being delivered.
  • How much are the delivery costs?
    For France, delivery costs are 10€. For international delivery, the delivery costs are 25€ and more depending on the weight and the destination.
  • What is your return policy?
    As a sole trader, I cannot accept any refunds as everything is handmade. Exchanges are possible, please contact me at catgoreclothing@gmail.com. Items must be returned to me first, then it will take approximately 4-7 days for your new order to be dispatched. *You will be responsible for paying your own shipping costs for the return of your item. Shipping charges are non-refundable.
  • Where do you deliver?
    Worldwide. Tracking number is ALWAYS included once your order has been shipped. *It is the customer's responsibility to ensure that the correct and appropriate shipping address is provided on the order invoice I am not responsible for lost packages that are caused by an incorrect shipping address provided on the invoice. Please check your order details and notify me immediately of any errors to avoid any complications or delays in your order.

Contact us !

13 rue Sophie Scholl

56890 Plescop

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